We want you to be completely happy with your purchase! Because we sell both physical and digital items, our policies differ depending on the product type.
1. Digital Items (Stained Glass Patterns) Due to the nature of digital files, all sales of digital patterns are final. We do not accept returns, exchanges, or cancellations for digital downloads once the payment has been confirmed. If you experience any technical issues with your file, please contact us, and we will gladly help!
2. Physical Stained Glass Items We accept returns and exchanges for physical items (except for custom/personalized orders).
• Contact us within: 14 days of delivery.
• Ship items back within: 30 days of delivery.
Conditions of return: Buyers are responsible for return shipping costs. The item must be securely packaged (glass is fragile!). If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Items Damaged in Transit We pack our stained glass extremely carefully. However, if your item arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and the packaging. We will arrange a replacement or a full refund.